I hope all you American Girl experts can help me with something.

I ordered AGT23 a couple weeks ago. When she got home last week, I noticed right away she had a very thin, white "Hair" rubber band around her neck, not the thick brown one. Well, I guess that explains why she had a big gap in between her neck and body. The thin hair rubber band was so tight it probably caused the gap. I could even see some white stuffing peeking out of her neck, not to mention she had a small piece of thread (about 1 inch) sticking out of her hair. So Mom called AG about this and they sent out another AGT23.

The second AGT23 arrived 25 minutes ago, with the same problem, (excluding the thread sticking out of her hair wig) plus a pen dot next to her *dirty* ear. This is upsetting me because none of my dolls arrived with a big gap in their neck, and I don't want to see stuffing come out of her neck 6 months from now. My Mom is tired of calling AG and won't do it anymore. Am I overreacting about this whole thing, or is this a real problem?

ETA: Will add pictures of AGT23's neck if I get the chance.

<font color="#051E50" size="1">[ October 03, 2005 07:59 PM: Message edited by: Kate_Madison ]</font>